Hong Kong [Change Country] Hong Kong JobsHong Kong Admin & HR Jobs Employers / Post Job
[ Log On ]

Operations Leader, FCM Hong Kong

Flight Centre

  • Company Industries:Tourism / Travel Agency

Job Information

  • Post Date:2022-10-12
  • Location:Not Specified
  • Employment Type:Full Time
  • Job Function:Admin & HR  Administration / Operation Manager  Hospitality / F & B  Tourism / Travel Agency

Job Description

Main Responsibilities
  • Manage all Operations teams in the market.
  • Mentor TLs to drive performance and ensure the market is focused on collectively achieving the targets set for the month.
  • Actively coach TLs via monthly 1 on 1’s.
  • Represent FCM towards external customer, i.e participate in selling process, account management of new and existing client and customers service review
  • Take an active role in preparing, organizing reward and recognition at Town Halls and Buzz nights, TL meetings and conferences, and support the messages rolled out across the Area and Nation.
  • Participate in a monthly Ops SWOT meeting
Requirements
  • University degree, business level English, Chinese speaking and writing skills
  • At least 10 years in travel industry operations environment
  • At least 3 years in team management of not less than managing a team of 5
  • Excellent communication and articulation skills
  • Familiar with international Air/land, leisure and/or Corporate travel product and industry
  • Familiar with major GDS and other industry standard operations systems.
  • Business acumen on operations management and basic knowledge on financial analysis
  • People manager with good influencing and motivation skill
  • Highly discipline and process driven
  • Have continuous improvement mindset and committed to their own personal development
  • Leads by example in attitude, customer focus and service delivery.
  • Willingness to contribute to people and the business
  • Passionate about the company and culture
This is an opportunity you don’t want to miss - APPLY NOW!

Company Info

About Us
FCM Travel Solutions Asia is driven by our people, our customers, guided by egalitarianism and unity, as well as accountability. You’ll always hear someone in the office talking about Brightness of Future – that’s the ideology we are empowering our people with, giving them a clear pathway to achieve their hopes, and career aspirations. These five philosophies form the backbone of our values and guide us in everything we do. 
Fuelled by the passion for technological innovation and commitment to customer experience excellence, we are flexible, resourceful and creative. From travel planning to expense management, compliance to duty of care, we embrace new ways of doing things so that we can arrive at our final destination - to be the travel management industry’s most customer-centric company. 
Today, as one of the top four global travel management companies, we help customers with total travel management transformation—inspiring change management, navigating the complex world of business travel, building duty of care infrastructure, and driving bottom-line impact. We have the networks and capabilities of an international company and the localised expertise of regional teams. 
We work in an open and uniquely collaborative model across our regional offices and teams. Diversity and an all-inclusive work environment is incredibly important to us as a company as we take pride in building a work culture that is safe and secure, regardless of belief, background, religion, skin colour or sexual orientation. Together we work hard, we play even harder and we party all year round. It’s no wonder our attrition rate is so low. 
Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread