Operations Team Leader, FCM Hong Kong
Flight Centre
- Company Industries：Tourism / Travel Agency
Job Information
- Post Date：2022-10-12
- Location：Not Specified
- Employment Type：Full Time
- Job Function：Admin & HR Administration / Operation Manager Hospitality / F & B Tourism / Travel Agency
Job Description
About The OpportunityWith improvement, it brought about changes to the business, we have a Team Leader opportunity in FCM Hong Kong Operations team.Whether you already have a background in Leadership or Corporate Travel and looking to take the next step in your career, this is your opportunity to step into a critical leadership position in our Global Consistency and Implementation pillar.On top of being responsible for your daily travel consulting duty, this is what you will be tasked:
- Motivating and maintaining the spirit of your team to continue to drive them to achieve their sales target
- Working with the Team Leader in leading and implementing new initiatives and processes
- Developing and maximizing your team potential and continue to grow the business
- Assisting and supporting your team in all aspects including:
- Customer service and satisfaction
- Implementation and adherence to the business daily, weekly and monthly systems
- Continue to encourage the achievement of the team financial results and KPI's
- Leads by example and act as a leader in the absence of your VL and Operations Director
- Consistent sales performance (transferring above cost of seat)
- Excellent communication and articulation skills
- Ability to manage change
- Exceptional customer service
- The drive, determination and focus to lead a successful business
- Sound Business Acumen
- 100% belief in and commitment to the Flight Centre Travel Group systems and philosophies
Company Info
About Us
FCM Travel Solutions Asia is driven by our people, our customers, guided by egalitarianism and unity, as well as accountability. You’ll always hear someone in the office talking about Brightness of Future – that’s the ideology we are empowering
our people with, giving them a clear pathway to achieve their hopes, and career aspirations. These five philosophies form the backbone of our values and guide us in everything we do.
Fuelled by the passion for technological innovation and commitment to customer experience excellence, we are flexible, resourceful and creative. From travel planning to expense management, compliance to duty of care, we embrace new ways of doing
things so that we can arrive at our final destination - to be the travel management industry’s most customer-centric company.
Today, as one of the top four global travel management companies, we help customers with total travel management transformation—inspiring change management, navigating the complex world of business travel, building duty of care infrastructure,
and driving bottom-line impact. We have the networks and capabilities of an international company and the localised expertise of regional teams.
We work in an open and uniquely collaborative model across our regional offices and teams. Diversity and an all-inclusive work environment is incredibly important to us as a company as we take pride in building a work culture that is safe and
secure, regardless of belief, background, religion, skin colour or sexual orientation. Together we work hard, we play even harder and we party all year round. It’s no wonder our attrition rate is so low.
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