Officer, TPA Operatio
BestServe Financial Ltd
- Company Industries:Financial Services
Job Information
- Post Date:2022-10-19
- Career Level:Entry Level
- Location:Hung Hom
- Yr(s) of Exp:2 years
- Qualification:Degree
- Employment Type:Full Time, Permanent
- Job Function:Admin & HR Others Banking / Finance Others Insurance Others
- Benefits:Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
- Review issues/ incidents escalated by all stakeholders under W&P for both IT and non-IT issues in daily basis.
- Work closely with Operation, Quality Assurance and IT team to review the root cause of each issue, follow up and monitor action items including remedy action, short term work around, long term fix with the issue reporters and relevant business units.
- Good PC skills in Word, Excel and PowerPoint
- Fluent in English and Cantonese
- Good communication skill
Bachelor’s degree holder
Minimum 2 years working experience or with relevant retirement operation experience
- Scan IMU email box and manage all incoming and outgoing emails in daily basis
- Consolidate the Issue Log and prepare incident report for material and breach case within internal TAT
- Prepare & join regular meeting (2-3/per week) for issues’ risk assessment & calibration and join daily stand-up meeting with IT
- Prepare meeting minutes and summary to stakeholders and Senior Management within internal TAT
Company Info
BestServe Financial Limited (BestServe), which is wholly owned by Sun Life Financial, is a pensions administration specialist in Hong Kong.
BestServe has over 20 years of pension administration experience in Hong Kong. As of today, we administer the pension funds of about 700,000 customers with assets of over HK$48 billion. We serve employees, self-employed persons, employers and providers of Mandatory Provident Fund (MPF) Schemes and Occupational Retirement (ORSO) Schemes. We are among the few companies capable of operating on a multi-product and multi-fund manager platform with more than 175 investment funds from 19 investment management houses for our third-party pensions administration customers. For more information, please visit www.bestserve.com.
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