Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Lead and manage the section to ensure delivery of loan services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards

Process Management

• Ensure activities of Loan Processing are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level and industry cut-off time
• Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously
• Recommend and implement appropriate actions in response to regulatory and related developments that impact operation guidelines and procedures

Compliance and Risk Management

• Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc. pertaining to the operations
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
• Escalate exceptional/outstanding/suspicious transactions to VP, Corporate Services/ED, Head of IBG Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy

Team Management

• Provide direction by setting Key Performance Indicators for staff and monitor, appraise actual performance against targets
• Coach and develop subordinates and guide them in completing their responsibilities
• Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
• Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices

Project Management and Others

• Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems
• Manage working relationships with internal/external service partners to ensure that a seamless process flow for loan operations, and to support their initiatives for revenue generation and market share expansion
• Keep abreast of market, business development and practices and share with members

Requirement 

• Degree holder, or post-secondary education with relevant working experience
• At least 10 years of relevant working experience with 5 years’ proven track record in managing and leading an operation team of more than 15 members
• Sound experience of banking operations and practices

• Functional

  • Sound knowledge and solid experience of banking operations and loan processing

• Technical

  • Sound knowledge and understanding of banking and IT operations and practices
  • Good leadership and management capabilities
  • Strong senses of risk controlling and management
  • Result and customer service oriented
  • Excellent interpersonal, problem-solving skills and negotiation techniques
  • Self-motivated with strong analytical mind and creative thinking
  • Good communications and presentation skills
  • Good PC knowledge and skills

 Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.