Contract Project Manager (Productivity & Service Quality)
The Bank of East Asia, Limited
- Company Industries：Financial Services
Job Information
- Post Date：2022-10-19
- Career Level：Middle
- Location：Not Specified
- Yr(s) of Exp：5 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Admin & HR Others Manufacturing Product Development / Management Quality Assurance&n
Job Description
Responsibilities
- Manage customer complaint handling workflow in bank level and work closely with complaint handlers in each department to ensure complaints are handled in compliance with the regulatory requirements (SPM IC-4) and ISO standard
- Coordinate with relevant business parties and Risk & Compliance to handle investment product related complaints and report mis-selling cases
- Analyze complaints to identify root causes and suggest areas for improvement by coordinating improvement with responsible functions
- Assist the Section Head / Team Head to train junior staff members
- Influence and develop stakeholders with same mindset in handling complaint and being customer-focus
Requirements
- University graduate in Banking, Business Management, Total Quality Management or related discipline.
- Minimum of 5-7 years' relevant experience in customer service; knowledge and experience in investment product complaints handling will be a definite advantage
- Sound knowledge of investment products and daily operations in personal banking
- Mature, pro-active, independent and willing to take on challenges
- Effective communication, presentation, analytical and problem-solving skills
- Strong communication, presentation, analytical and problem-solving skills
- Excellent command of both spoken and written English and Chinese
- Candidates with less experience will be considered for the position of Service Quality Assistant Manager / Officer
- Candidates retired from banks with relevant experience will be considered
Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=3707&PostingSeq=1 or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.
Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.
Company Info
Together, we can achieve more
The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 58 branches, 49 SupremeGold Centres, and 7 i-Financial Centres throughout the city.
With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces a spirit of teamwork in every challenge. We invite you to become part of our team and to join us on our journey towards a bright and exciting future.
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