Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

• Provide support on corporate actions activities, identify and resolve exceptions;
• Ensure corporate actions deadlines are fully met to limit any exposures;
• Convey and manage entire voluntary event deadlines with clients and front office;
• Handle proxy voting request from clients;
• Exercise good judgment to promptly resolve and/or escalate problems/discrepancies within established timelines and document clearly all occurrences and exceptions for future reference;
• Ensure all incoming emails and instructions are responded to in a timely manner; 
• Contribute ideas and recommendations to improve process efficiencies and increase risk mitigation;
• Handle internal/external customer complains tactfully and ensure responsive problem solving for enquiries from branches and other units/parties within benchmark;
• Perform checking and reconciliation of general ledgers and other system records;
• Assist supervisor to prepare the BCP documents and conduct drill test to ensure operations will not be interrupted due to disaster;
• Assist supervisor to promote the staff awareness on regulatory and compliance requirements and internal control standards; 
• Assist supervisor on periodic risk based self assessment and ensure exception/non-compliance issues are truly reflected in respective management reports and assist to rectify any outstanding issue properly and timely;

Requirements

• University graduated in Finance, Business Administration or relevant disciplines;
• Minimum 2 years’ experience in corporate action or custodial operations 
• Good understanding of the entire process of corporate action operations;
• Has equities settlement knowledge is preferable.
• Ability to guide individual towards achieving the team’s goals; 
• Good interpersonal and communication skills;
• Good sense of risk awareness;
• Able to perform teamwork & collaborate with subordinates;
• Hard working and willing to accept suggestions and comments; 
• Ownership of results and commitment to personal goals;
• Knowledge of backend corporate action operations and basic understanding on the operations of custodians;
• Strong problem-solving skills and capability to adapt to changes;
• Hong Kong public holiday support may be required;
• Knowledge of banking or investment practices & procedures.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.