About Charles Taylor

Charles Taylor is a leading global provider of professional services and technology solutions to the insurance industry.  We are a profitable, growing organisation that is highly regarded in the insurance industry, employing some of the industry’s ‘best in class’ professionals and technical experts.  Our services and solutions support every stage of the insurance lifecycle and every aspect of the insurance operating model, across all major commercial insurance lines as well as technical areas of personal insurance. We serve a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.

Charles Taylor is PE-backed, following a majority investment by Lovell Minnick Partners in January 2020, and has strong ambitions for organic and acquisition-led growth.

Our delivery of high quality, tailored services and solutions to our clients is backed by our core values of support, excellence in people, client partnership, quality of work, entrepreneurship and positive change.   We look for employees who exemplify these values to join us and help drive our growth.

For more information, please visit www.charlestaylor.com

Overall purpose of the job

To provide professional and operational HR support to APAC region including but not limited to Hong Kong, China, Australia, Japan, Malaysia and Taiwan offices, and help to implement all the group HR practices.

Key responsibilities

Human Resources Administrative and Operational support-

•        Prepare and issue new employee contracts and contract variations:

o    In English language in all offices

o    With additional Mandarin language translation in China and Taiwan

•        Administer the coordination, processing and data entry of all paper and electronic HR transactions against quality standards and agreed timeframes
•        Provide initial point of support to employees on HR Self-service matters
•        Administer and support the implementation of changes or modifications to HR policies, systems and processes to ensure they are in line with Group HR practices unless localisation applies
•        Prepare and issue various letters including P&IQ Bonus, and AAA bonus letters
•        Coordinate and undertake auditing of employee files for the purpose of accuracy and correctness against standard processes, delegations and business requirements
•        Support the Head of Pensions and Benefits to manage Medical, Life Assurance, Employee Compensation and Office insurance. Drive the insurance renewal process with oversight from the Head of Pensions and Benefits
•        Assist employees with completing medical claim forms and providing reimbursement information
•        Provide updated HR related information to payroll team
•        Maintain and accurately update employee personnel records in the HR system in a timely manner for all starters, leavers and changes during the employee lifecycle
•        Maintain Employee personnel soft copy files on SharePoint for Hong Kong office and all other offices in Asia Pac, ensuring all documents and supporting documents are saved in line with the expected compliance standards
•        Liaise with the HR Operations team on process and data validation
•        Maintain employee handbook

Recruitment and On-boarding

Support the recruitment and on boarding process by:

•        Supporting recruitment activities in China, if needed
•        Managing the foreign staff work permit applications and status including monitor of the expiry dates, renewal and new applications
•        Contributing and ensuring the delivery of a standard corporate On-boarding program to all new staff
•        Co-ordinate administration processes for probation reviews, track confirmation, issue interim and probation end review templates, follow up with Line manager, prepare confirmation letters and monitor contract expiry for renewals

Learning and development

•        Support the Head of Talent Management to organise learning and development training sessions as required
•        Support the Head of Talent Management to coordinate lunch & learn sessions for employees with external providers other health and wellbeing benefit related organisations
•        Support the Head of Talent Management to maintain the annual training and events calendar

HR Special Project

•        Support the HRBPs in HR operational activities related to special HR Projects as required
•        Assist to coordinate schedule, Collect & Translate documents, and Open to provide any other support as appropriate.

Other

•        Demonstrate a commitment to Group HR policies and procedure and contribute to its development and improvement.
•        Assist Group HR initiatives such as health and wellbeing, recognition, D&I or any other
•        Maintain and enhance professional knowledge and technical HR skills by keeping up to date with new developments and relevant trends
•        Support the business and HR by assisting with employee relations activities where required
•        Undertake any reasonable additional HR related tasks as directed by business heads, HR Ops lead, London HR heads and line managers.

Values

The Job Holder is expected to act as a role model for the Charles Taylor Values:

•        Supportive Environment
•        Excellence in People
•        Partnership with Clients
•        High quality Work
•        Group-wide Entrepreneurship

Ad hoc duties

As requested by your Line Manager or relevant Board Director, the Job Holder will perform reasonable ad hoc duties within the Job Holder’s capabilities.

Person Specification

Essential            

-          University graduate, with preferred major in HR or related discipline

-          Minimum 5 years of working experience HR officer/ HR Administrator role

-          Excellent level of reading, writing and translating Mandarin is MUST as this role required to draft contracts and HR letters in China and Taiwan.

-          Good command of written & spoken English

Useful                 

-          Knowledge of HR areas and basic employee life cycle

Skills    

-          Proficient across the Microsoft Office suite

-          Excellent computer literacy skills and numeracy skills

-          Most important - approachable and personable at all times

-          Ability to prioritise multiple tasks and complete work accurately and on time

-          Strong attention to detail

-          Strong customer service focus

Equal opportunity employer

At Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Charles Taylor plc is a global leading provider of professional services to the insurance industry. We are a profitable, growing organisation that is highly regarded in the insurance industry as a top tier provider of professional services, employing some of the industry’s ‘best in class’ professionals and technical experts.  Our delivery of high quality, individually tailored services to our clients is backed by our core values of excellence, partnership, quality and support, and we look for employees to join us who exemplify these values and our ethos. 

Charles Taylor Adjusting is one of the leading international loss adjusting businesses. We focus on commercial losses and claims in the aviation, energy, marine, property, casualty and special risk markets, many of which are large and complex in nature.  These include onshore and offshore energy claims, maritime casualties, aircraft losses, large infrastructure claims and financial lines losses.