VSH is Seeking an Experienced Human Resources Manager

The Human Resources Manager position (also known as the People & Organization Manager) is a unique opportunity to oversee the talent and associate experience for VSH, Hong Kong’s leading specialty referral veterinary hospital. You will be responsible for managing the full cycle of associate experience as well as  developing, implementing and overseeing our workforce’s engagement and alignment with our hospital culture. This position works with other departments and functions as a key member of a collaborative leadership team, supporting over 100 associates.

As the People & Organization (P&O) Manager, you will:

Manage the full cycle of associate experience in hospitals – sourcing & attraction, recruitment, onboarding, performance management, associate engagement, relations and separations.  Live and exemplify our company’s Five Principles and Associate Concept throughout the whole cycle.

•  Attract, source, recruit and retain hospital staff
• Conduct new hire orientation and ensure the collection of all necessary employment documentation;
• Complete associate onboarding to ensure that each associate feels welcome and has a positive experience;
• Ensure that our workforce is treated fairly and reasonably at all times by helping associates to resolve conflicts and dealing with a myriad of complex personnel management situations. Respond to associate concerns to ensure that every member of the team feels “heard” and well treated;
• Conduct workplace investigations;
• Cultivate an engaging climate for associates in the hospitals
• Lead annual and on-going P&O processes i.e. compensation reviews and performance reviews in collaboration with the hospital’s leadership team;
• Serve as Human Resources Point of Contact for all Associate Relations issues;
• Partner with hospital leadership with respect to corrective action and separations;
• Manage compensation process;

In business partnership and advisory capacity, lead hospitals’ top people priorities – i.e. leadership coaching and capabilities, workforce and talent planning, health & wellbeing, total rewards, and other signature programs development etc.

• Educate and advise hospital management and staff on the importance of our culture and how they can incorporate The Five Principles into daily activities and decision making. 
• Ensure that the team is well cast, with the right talent in the right roles;
• Develop the team for bench strength and succession planning;
• Guide Hospital Leaders on best practices, as well as hospital guidelines and company policies;
• Ensure that team members have a strong understanding of total rewards enhancements and healthcare eligibility;
• Support training and development of hospital team, including leadership training for hospital teams;
• Update job knowledge by participating in educational opportunities; reading professional; publications; maintaining business networks; and participating in professional organizations;
• Demonstrate ability to understand how the hospital operates to implement the right solutions
• Partner with Mars Veterinary Health regional P&O Director, deploy signature programs (i.e. Introduction to the Essence of Mars, Associate Survey, Make The Difference, Associate Development plans, Great Line Management etc.) at the right timing for hospitals
• Other duties as assigned

 Education/Experience

• University Degree in Human Resources Management or other related discipline
• Well-versed in HK Employment Ordinances and other HR related regulations in HK
• At least 5-7 years of experience in HR Business Partnership/HR Generalist role and dealing with employee relations issues

 Additional Qualifications

• Self-motivated and able to work without direct supervision
• Excellent management skills, combined with ability to manage concurrent priorities and tasks
• In addition to being a skilled communicator, the successful candidate will need to have experience influencing others in an advisory capacity on complex HR matters
• Ability to deliver consistent results by creating strong collaborative relationships with VSH and Mars Veterinary Health stakeholders
• Fluent English and Cantonese, Mandarin is a plus
• Affection and comfort with dogs and cats, and other animals

Who is VSH?

VSH, located in Hong Kong, is the region's leading dedicated specialty referral and emergency veterinary hospital and part of the Mars. Inc. family of companies. Founded in 2014, VSH provides expertise and advanced veterinary care for complex medical problems in specialties including Cardiology, Dermatology, Internal Medicine, Oncology, Ophthalmology and Surgery, as well as 24-hour emergency services in two state-of-the-art facilities on both sides of the harbour. Pioneering specialised care for pets in the region, VSH is committed to the maintaining the highest standards of compassionate veterinary care and elevating the veterinary profession in Asia. As part of the Mars Veterinary Health family of brands, VSH associates work with our original founding team locally, while having the ability to access a large network to share resources and support globally, and remain committed to its purpose – A BETTER WORLD FOR PETS®. 

 Benefits

• Competitive compensation
• Medical Health Insurance & Dental plan
• 15 days annual leave per calendar year plus Hong Kong public holiday schedule
• Generous continuing education allowance
• Discounted veterinary services
• Unlimited growth potential
• Access to the resources and support of the Mars Veterinary Health group, the largest veterinary network across the globe

Please email a letter of interest, CV, references and current & expected salary in complete confidence to wctw @ vsh.com.hk  All information collected is for recruitment purposes only.

Visit our website to learn more about us: www.vsh.com.hk

Veterinary Specialty Hospital (VSH) Hong Kong is the only dedicated specialty referral and emergency practice in Hong Kong. Our team provides specialized, expert veterinary care for complex medical problems,only by referral from a primary veterinarian. Providing the highest level of care and service to our valued patients and clients is of the highest importance at VSH. We are looking for friendly and hardworking individuals to join us.