• Supervise and oversee daily operation of the Policy Service Team to ensure that operation meet tight turnaround time
• Provide support and clear guidance to team members and ensure smooth operation with internal and external parties
• Liaise with Client Management Team/Business Development Team on reducing pending cases and responding service requests
• Conduct training to new joiners
• Continuously explore and raise up ideas and recommendations to uplift the operation efficiency and system enhancement
• Provide high quality of customer service to Bupa intermediaries and internal clients to maintain well-relationship
• Monitor and ensure all cases are assessed and evaluated against the terms of the policy and conform to regulatory compliance in order to safeguard the interests of customers and company
• Perform other responsibilities and duties to meet operation objectives
• To continuously look for ways to upskill and improve services standards for Bupa intermediaries and internal clients.
• To perform other responsibilities and duties to meet operation objectives
• Participate in ad hoc projects

• F.6 or above
• Preferably 4-5 years' relevant experience in policy administration in medical/life insurance areas
• Candidate with more experience will be considered as Manager

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application.

Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund and provide healthcare services to fulfil our purpose of helping people live longer, healthier, happier lives. Our diversified services include health insurance, clinics, hospitals, dental centres care homes, and more.

We employ over 80,000 people, principally in the UK, Australia, Spain, Poland, Hong Kong, Chile, Brazil, Saudi Arabia, India, New Zealand, and the US.With no shareholders, we reinvest our profits to provide more and better healthcare for customers.

Bupa is UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist providing domestic and international health insurance. We have gained the trust of more than 400,000 individuals, and 3,200 companies including major corporations in public utility and telecom industries.We have been providing quality health insurance for Hong Kong’s civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.

＊Source: Laing Buisson Health Cover UK Market Report 15th Edition, published 16 October 2018, in terms of market share among private medical insurance providers