The Johnson & Johnson Family of Companies

A global leader in health and personal care, with over 125,000 employees in over 275 companies in 60 countries. We work with partners in healthcare to touch the lives of more than a billion people every day throughout the world. Johnson & Johnson companies market leading products and services in three business segments: Consumer, Pharmaceuticals, and Medical Devices. “By caring, one person at a time, we aspire to help billions of people live longer, healthier, happier lives.”

Responsibilities 

Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all the Johnson & Johnson Family of Companies. CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson; Medical Device & Diagnostics, Pharmaceutical, and Consumer Products.

This Customer Service Enablement Specialist is responsible for: 

• Local customer service system (JJCC, TVA and others in use locally) and reviews and submit the System Changes request to the regional business process
• Represents the country’s business requirement and system configuration at a regional level
• Projects manage all changes and upgrade projects to the system at a country level
• Establish standards to govern customer interactions and improve service to customers
• Enhance Performance Management and Quality Monitoring evaluation and feedback processes within the Customer Service organization
• Collects data and reviews operations report to understand areas for continuous improvement
• Coordinate operational excellence initiatives across Customer Service organization to optimize effectiveness and efficiencies
• Consults with management, Quality, employees, and department to identify training needs and achieve the result of an effective training solution
• Reviews recommendations regarding the creation or acquisition and delivery of training programs that meet the company’s needs
• Maintain documents in a structured library to meet the company’s requirement

This Is What Awaits YOU At J&J

• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Many employees benefits:
  • Supportive team culture, flexible working hours, employee development and wellness support,
  • Refreshment in the workplace, company gym, JJ Club, corporate events

Johnson & Johnson is the world's most comprehensive and broadly based healthcare Company, touching the lives of nearly a billion people every day.  Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices and diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Johnson & Johnson HK is honored to be listed on "Best Workplaces in HK 2020"