• Handle customer inquiries and requests via phone, email, WhatsApp and other social media platforms in a professional manner
• Fulfill customer demands and manage online and offline orders timely to ensure service quality and efficiency
• Resolve complaints and maintain good customer relationship
• Coordinate with Japan and Mainland China work teams according to customers' requirements to ensure quality and timely delivery of services and achievement of overall customer satisfaction
• Provide support in company events and exhibitions
• Provide daily administrative support for the department
• Handle any ad-hoc assignments and projects as assigned

• F.5 / HKDSE graduate or above
• Minimum 1 year of experience in customer service, marketing or administration field
• Customer-oriented with a pleasant personality and friendly service attitude
• Proactive, positive, self-motivated, organized, responsible, attentive to details and mature
• Good time management and multi-tasking skills - able to work under tight deadlines and cope with stress
• Strong communication, interpersonal and problem-solving skills with a can-do attitude
• Willing to learn and resilient to challenges and changes
• Able to work independently and effectively in a fast-paced team environment
• Proficient in MS Excel, MS Word and Chinese typing
• Good command of both written and spoken English and Chinese
• Applicants with less experience will be considered as Customer Service Assistant
• Immediately available is highly preferred
• Candidates with Japanese Language Proficiency Test N5 level or above would be considered first

Aspire Group is a well-known e-commerce retailer in Hong Kong. We have more than 80 employees in our Hong Kong headquarter and branch offices in Mainland China and Japan. We strive to excel in our industry through constant innovation and a commitment to delivering high standards of services and products to customers. As a fast-growing enterprise, we are eager to look for passionate and committed talents who aspire to develop their careers in a fast-moving environment with fascinating rewards.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of application for relevant / similar posts with Aspire Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.