• Assist to design end-to-end customer journey, conduct market research, review customer communications
• Provide administrative support to the Customer Experience Division, including but not limited to setting up appointments, scheduling meetings, managing the correspondence, compiling presentation materials, etc.
• Update and maintain related records and inventory for proper filing
• Provide support to ad hoc projects, and handle other duties as assigned

• Diploma or equivalent qualifications or above as highest education level attained
• Minimum 1-2 years relevant experience, preferably in banking industry
• Knowledgeable of Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing
• Knowledge of Design Thinking or Agile will be an advantage
• Well organized, attentive to details, self-motivated and problem-solving mindset
• Good interpersonal and communication skills with good written and spoken English and Chinese, knowledge of Mandarin would be a definite advantage
• Immediate availability is preferred

Appointment will be made on a 1-year fixed-term contract. Renewable of contract or permanent role may be offered to candidate subject to performance and operational needs.

Join Bank of China (Hong Kong)! Be a dynamic member of our team.

• We commit to excellence and professionalism
• We value people

We offer challenging and rewarding careers that will further your personal development.