Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

• To assist the team head to formulate strategies and plans in align with bank’s objectives and leading the team to achieve team’s business goals and targets.
• To produce and deliver quality and timely MIS reports and share analytical in-sights with management
• To develop the effective and efficiency way to compile the MIS data for MIS data maintenance. 
• To manipulate data from various data sources for statistical studies and reviews
• To develop and maintain dashboards, key indicators for leadership team to track key metrics
• To review and analysis the data from operations and call centre areas for team leads to implement operations process transformation, uplift customer experience, and enhance productivity
• To liaise with stakeholders to facilitate the data requirement and logistics
• To streamline execution of the end-to-end data management process to improve the productivity and efficiency
• To conduct periodical review and health check to ensure accurate data are generated for study and analysis
• To draw insight from data / dashboards to identify opportunities & recommendation to users in call diversion and digital adoption

Requirements

• Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines
• Minimum 4 years relevant experience in banking or financial industry, preferably in Big Data or Business Analyst.
• Consumer banking operations, customer centre or wealth management operations experience is preferred
• Process transformation experience is preferred
• Good knowledge in Big Data, AI and Machine Learning including Data Lake architecture, Python, SQL and dashboard tools like Qlikview, Tableau, Power BI, etc. 
• Be data sensitive with sound presentation skills
• Good interpersonal and communication skills
• Independent and with can do attitude
• Ability to work under tight deadline and handle multiple projects
• Excellent command of written and spoken English and Chinese

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.