Customer Service Representative (Credit Card Hotline) 客服代表（信用卡熱線）
ICBC Credit Card Centre (Int'l)
- Company Industries：Banking
Job Information
- Post Date：2022-10-19
- Career Level：Entry Level
- Location：North Point
- Yr(s) of Exp：1 years
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Banking / Finance Retail Banking Sales CS & Business Devpt Call Centre Cu
- Benefits：Dental insurance, Education allowance, Medical insurance, Five-day work week
Job Description
Job Duties:
1. 負責接聽客服熱線，高效、高質處理客戶諮詢；
2. 協調各方處理客戶和海外分行的查詢及解決跟進客戶個案；
3. 通過團隊合作，高度投入工作，實現高水準的客戶服務滿意度；
4. 部門主管安排的其他工作；
1.Handle customer requests/enquiries via Hotline with high efficiency and quality;
2.Take to prime role to handle customers' and overseas offices' enquiries and follow up cases;
3.Devote the best effort to attain high level of customer satisfaction via teamwork;
4.Any other duties assigned by the manager.
1. 負責接聽客服熱線，高效、高質處理客戶諮詢；
2. 協調各方處理客戶和海外分行的查詢及解決跟進客戶個案；
3. 通過團隊合作，高度投入工作，實現高水準的客戶服務滿意度；
4. 部門主管安排的其他工作；
1.Handle customer requests/enquiries via Hotline with high efficiency and quality;
2.Take to prime role to handle customers' and overseas offices' enquiries and follow up cases;
3.Devote the best effort to attain high level of customer satisfaction via teamwork;
4.Any other duties assigned by the manager.
Requirements:
1. 中五以上學歷，歡迎應屆大學畢業生申請；
2. 具有銀行/金融行業1-2年工作經驗，有信用卡業務工作經驗優先；
3. 能使用粵語、普通話及英文與客戶溝通；
4. 每週工作五天，需輪班工作，不需通宵，無須銷售。
1. Form 5 or above. Fresh graduates are welcome to apply.
2. 1-2 years' solid experience in customer services or banking/finance industry is an advantage;
3. Strong communication skills in Cantonese, Mandrain and English is prerequisite;
4. Five-day work per week, willing to perform shift duty.Over night shift is not required. No need to sales.
Benefits：
5-day work 五天工作
Medical Insurance(Including Dental) 醫療保險（包牙科）
MPF employer voluntary contribution 強積金僱主自願性供款
Promotion opportunity 晉升機會
Annual Leave 有薪年假
Marriage Leave 婚假
Compassionate Leave 恩恤假
Professional Training 專業培訓
Study Allowance 進修補助
Holiday Benefits 節日福利
Birthday Celebration 生日慶祝
Working location: North Point 工作地點：北角
致求職者：收集個人資料的目的
協助評選合適的求職者填補機構空缺，以及就聘用事宜與獲選者進行商討及提出聘用邀請。
1. 中五以上學歷，歡迎應屆大學畢業生申請；
2. 具有銀行/金融行業1-2年工作經驗，有信用卡業務工作經驗優先；
3. 能使用粵語、普通話及英文與客戶溝通；
4. 每週工作五天，需輪班工作，不需通宵，無須銷售。
1. Form 5 or above. Fresh graduates are welcome to apply.
2. 1-2 years' solid experience in customer services or banking/finance industry is an advantage;
3. Strong communication skills in Cantonese, Mandrain and English is prerequisite;
4. Five-day work per week, willing to perform shift duty.Over night shift is not required. No need to sales.
Benefits：
5-day work 五天工作
Medical Insurance(Including Dental) 醫療保險（包牙科）
MPF employer voluntary contribution 強積金僱主自願性供款
Promotion opportunity 晉升機會
Annual Leave 有薪年假
Marriage Leave 婚假
Compassionate Leave 恩恤假
Professional Training 專業培訓
Study Allowance 進修補助
Holiday Benefits 節日福利
Birthday Celebration 生日慶祝
Working location: North Point 工作地點：北角
致求職者：收集個人資料的目的
協助評選合適的求職者填補機構空缺，以及就聘用事宜與獲選者進行商討及提出聘用邀請。
Company Info
工銀信用卡中心(國際)是中國工商銀行總行設在香港的一個專門為全球工商銀行海外分行、子行(大陸除外)提供銀行卡(信用卡、借記卡、預付卡)服務，及中、後台集中運營、風險及營銷方面的管理與支持部門。我們誠邀您的加入。
ICBC Credit Card Centre (Int'l) is a Department of ICBC Head Office located in Hong Kong, we will make efforts to support all overseas subsidiaries to develop our ICBC card (credit card, debit card, prepaid card) and business in the world (exclude china), we would like to invite qualified professionals to join us.
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