Commercial Banking – Global Trade and Receivables Finance

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. 

We are currently seeking a high caliber professional to join our department as Client Services Officer (Bills Operation).

Principal responsibilities

• Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations;
• Provide trade solutions and resolve discrepancies in documents/application with customers and related parties;
• Maintain cordial relationship with customers and identify potential financial needs;
• Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge;
• Execute all operational and control guidelines/procedures with full compliance.

Requirements

• Associate degree / Higher Diploma or above;
• Work experience in receivables finance and / or trade finance would be an advantage;
• Strong self-motivation and capable to work responsibly in an dynamic environment;
• Good communication, interpersonal and analytical skills;
• Proficiency in both English and Chinese, fluency in Putonghua an advantage;
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes