Main Responsibilities

- Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
- Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal / external compliance requirements and minimize operational risks
- Review / Establish detailed User Acceptance Test plans and test scripts / procedures; provide testing support
- Review / Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
- Arrange process change deployment by reviewing / preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review
- Conduct user training on process related areas before major product / system roll out, and maintain qualified trainer accreditation from Human Resources
- Provide production supports including but not limited to answering post-launch user enquiries when necessary, investigation and assistance in solution formulation for process or system related incident / customer complaint
- Participate in product and/or process innovative projects

Requirements

- Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
- Minimum 5 - 8 years relevant experience in banking or financial industry
- Hands-on experience in business analysis / operations and methodology in financial institution / banking operations in either front or back office / UAT and system support
- Strong knowledge of Investment / Securities products and systems, and related regulatory requirements
- Proficiency in both written and spoken English and Chinese (including Mandarin)
- Experience in procedural manual writing
- Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
- Self-initiated, with good negotiation, communication and interpersonal skills
- Customer-oriented and able to work under pressure

China Construction Bank (Asia) Corporation Limited [“CCB (Asia)”] is the retail and commercial business platform of China Construction Bank Corporation [“CCB”] in Hong Kong. As of June 30, 2017, CCB (Asia) has 50 branches in Hong Kong and offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services and cross-border financial services, etc.

We’re inviting high caliber professionals to share our vision and mark our success together.