Process Planning & Management Professional (General Banking Focus)
China Construction Bank (Asia) Corporation Limited
- Company Industries:Financial Services
Job Information
- Post Date:2022-10-18
- Career Level:Entry Level
- Location:Kowloon Bay
- Yr(s) of Exp:3 years
- Qualification:Degree
- Employment Type:Full Time, Permanent
- Job Function:Banking / Finance Others Information Technology (IT) Testing / QA
Job Description
Main Responsibilities
- Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
- Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
- Review/ Establish detailed User Acceptance Test plans and test scripts / procedures; provide testing support
- Review/ Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
- Arrange process change deployment by reviewing/ preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
- Conduct user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from Human Resources
- Provide production supports including but not limited to answering post-launch user enquiries when necessary, investigation and assistance in solution formulation for process or system related incident/customer complaint
- Participate in product and/or process innovative projects
Requirements
- Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
- Minimum 3 years' relevant experience in business analysis / UAT and system support/ operations and methodology in financial institution / banking industries
- Knowledge of general banking services (Payments / Clearings / Remittance / Cash Management), products and systems, and related regulatory requirements on these processes would be an advantage
- Experience in procedural manual writing
- Proficiency in both written and spoken English and Chinese (including Mandarin)
- Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
- Good negotiation, communication and interpersonal skills
- Customer-oriented and willing to work overtime
- Assist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives
- Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
- Review/ Establish detailed User Acceptance Test plans and test scripts / procedures; provide testing support
- Review/ Prepare procedural write-up, documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
- Arrange process change deployment by reviewing/ preparing Operational Circular, obtaining approval, delivering user briefing and conducting post-launch health checking as well as post-implementation review.
- Conduct user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from Human Resources
- Provide production supports including but not limited to answering post-launch user enquiries when necessary, investigation and assistance in solution formulation for process or system related incident/customer complaint
- Participate in product and/or process innovative projects
Requirements
- Degree holder or above in Business Administration / Finance / Computer Engineering and other related disciplines
- Minimum 3 years' relevant experience in business analysis / UAT and system support/ operations and methodology in financial institution / banking industries
- Knowledge of general banking services (Payments / Clearings / Remittance / Cash Management), products and systems, and related regulatory requirements on these processes would be an advantage
- Experience in procedural manual writing
- Proficiency in both written and spoken English and Chinese (including Mandarin)
- Meticulous at work, good analytical and logical thinking skills with strong PC knowledge
- Good negotiation, communication and interpersonal skills
- Customer-oriented and willing to work overtime
Company Info
China Construction Bank (Asia) Corporation Limited [“CCB (Asia)”] is the retail and commercial business platform of China Construction Bank Corporation [“CCB”] in Hong Kong. As of June 30, 2017, CCB (Asia) has 50 branches in Hong Kong and offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services and cross-border financial services, etc.
We’re inviting high caliber professionals to share our vision and mark our success together.
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