Our client is a global investment management firm and they are seeking for a client service specialist to join their rapidly expanding team.

Responsibilities:

• Be responsible for Retail / wholesale client segment
• Support existing client services and sales support infrastructure, ensure delivery of first class service for clients in Asia ex-Japan
• Professionally handling of client queries and managing the interactions and communication with clients, mainly covering wholesale / retail segments
• Supporting the sales teams with direct contact to clients, including handle client enquiry, participate in client event and handle regular product update and new product onboard etc.
• Coordinate and ensure on time delivery of high quality reporting, handle client onboarding and transition processes (take-on/off, mandate changes)
• Maintain up-to-date information in CRM tool
• Perform others tasks and projects as assigned from time to time

Requirements:

• Qualifications
• University degree (ideally focus in economics or finance)
• 8+ years of relevant experience in client service / sales support function, regional retail & wholesales is a plus
• Technical Skills
• Detailed understanding of the local business/clients and its specific business requirements
• Strong Project Management skills in a cross border set up
• Proven track record of being able to service clients in the responsible market(s)
• Good understanding of investment and post investment operational processes
• Experience in streamlining reporting and communications processes and procedures
• Relevant written and verbal language skills in English and Chinese (Cantonese and Mandarin)
• Personal competencies
• Team orientation - take an interest in and contribute to the work of the team, and liaise where appropriate with other groups
• Excellent communication skills (diplomacy, tact combined with goal orientation)
• Negotiation Skills in relation to project management
• Ability to work with different cultures and languages
• Strong client and service orientation, good interpersonal skills at all levels
• Ability to work under pressure whilst producing quality work, time management skills
• Self-driven, motivated, goal oriented and happy to take full responsibility for actions

Robert Walters is a global, specialist professional recruitment consultancy.

Established in 1985 in London, the business has grown and so has our ambition. We now operate across 31 countries and employ over 3,700 people. It's a powerful success story built on the strength of our people. Organisations rely on us to find high-quality professionals for a range of specialist roles. Professionals who are looking for a new role, whether it's on a permanent, interim or contract basis, trust us to find them their ideal job.

Our core recruitment disciplines are:

· Accountancy & Finance
· Financial Services
· HR
· Legal & Compliance
· Sales & Marketing
· Secretarial & Business Support
· Supply Chain, Logistics & Procurement
· Tech & Transformation

For more information about Robert Walters Hong Kong, please visit www.robertwalters.com.hk