The successful candidate will be providing customer service, managing client workflows, troubleshooting hardware, and software issues, and providing support to multi-level subscribers on the company's platform and the products they offer.

Client Details

Our client is a global leader in the financial data and business industry. They provide news, insight into markets, and technological and data solutions that reach over 300,000 consumers worldwide to inspire their business strategies and growth.

Description

• Maintain high-quality customer service through phone calls
• Provide effective and punctual management of diverse client workflows and hardware/software issues
• Responsibility for the installation, connection, hardware management, and workflow support of terminal clients over the phone and Instant Messaging app
• Assist clients operating across Capital Markets, Asset Management, and Financial Services
• Provide support to multi-level clients to help set up, train, and connect their own clients to the company's platform and the products that they subscribe to
• Guarantee the security of clients' accounts and data
• Handle general inquiries and complaints from clients

Profile

• Less than 3 years of working experience is a must
• Bachelor's Degree required, courses in Computer Science, Finance, and Accounting are preferred
• Fluent/Native in English, Mandarin, and Cantonese
• A demonstrated interest in Technology and/or Finance
• Desire toward client servicing role in fast-past FinTech environment
• Ability to demonstrate multi-tasking, teamwork, and problem-solving skills

Job Offer

• 6-8 weeks of on-job training
• Fast-track career development with world-class training
• Sign-on and annual bonus
• Collaborative and warm culture
• 20 days of annual leave
• Comprehensive, medical plan
• Working Flexibility
• Free breakfast and lunch
• Excellent working location

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Rahel Samarakkody at +852 3602 2469.

In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience and expertise. This has enabled us to deliver the results that you want - the best employees available quickly and with minimum fuss.

So if you're looking to take your career to the next level, visit www.pagepersonnel.com.hk