Operations- Customer Service Officer – General Banking Services

Responsibilities:

• Handle VIP customer's enquires via phone calls and emails including E-banking problems, and follow up the transaction status;
• Confirm receipt of application forms submitted by customers via mail / fax / email and pass same to relevant departments;
• Follow up VIP clients’ transaction requests until transaction completed;
• Coordinate with other teams in Operations (i.e. bills, loans and cash teams) to streamline the procedures to provide better services to clients;
• Other ad-hoc tasks assigned by Management.

Requirements:

• Associate degree or bachelor degree is preferred;
• At least 2 years  solid work experience in banking industry related to customer services, loan or trade services;
• Good interpersonal and communication skills;
• Good command in written and spoken Mandarin, English and Cantonese;
• Fluent in written and spoken English and Chinese (including Cantonese and Mandarin)

Senior Officer - Remittance

Responsibilities:

• Prepare inward / outward remittance data
• Handle inquiries from customers and internal departments
• Conduct compliance reviews of payment operations and detect suspicious money laundering transaction
• Handle matters related to account posting, bank charges, FX deals, bank reconciliation and other ad hoc assignment

Requirements: 

• 1-2yrs' remittance experience in banking industry
• Good spoken English, Cantonese and Mandarin
• Microsoft Office
• Secondary school graduate / Diploma holder 

Senior Officer - Import / Exports Bills

Responsibilities:

• Handling the transactions in relation to export and import bills collection and negotiation,customer inquiry and case follow up;
• Documentation checking, payment, acceptance, unpaid issues, letters of credit advising and transfer

Requirements:

• Secondary school graduate / Diploma holder 
• At least 2 years of bills experience in banking industry;
• Detail-minded and good communications skills;
• Familiar with PC operations;
• Good knowledge of Uniform Customs and Practice (UCP) is preferred;
• Fluent in written and spoken English and Chinese (including Cantonese and Mandarin).

Senior Officer – Credit Admin

Responsibilities:

• Responsible for preparing, reviewing, managing and safe-keeping credit loan documentation, controlling credit limit and credit collateral and providing credit statistical data for credit assessment.

Requirements:

• Diploma / Degree holder 
• At least 3 years solid experience in credit administration;
• Proficiency in PC skills such as MS Word, Excel, PowerPoint and Chinese Word Processing;
• Fluent in written and spoken English and Chinese (including Cantonese and Mandarin)

Senior Associate - Teller 

You will be responsible for handling counter services in relation to retail banking transactions including cash withdrawal and deposit, account opening, time deposit application and cheque clearing etc.

Requirements:

• Secondary school graduate / diploma holder
• At least 3 years' banking experience in retail banking transactions, especially in account opening;
•  Familiar with PC operations;
• Fluent in Cantonese, English and Mandarin;

Please send your full resume in Ms Word Format with present and expected salary

All information provided will be used for recruitment purpose only

Only shortlisted candidates will be notified.

  Banking