Operations Private Banking COO - (2200026430)
Standard Chartered Bank (Hong Kong) Ltd
- Company Industries：Financial Services
Job Information
- Post Date：2022-10-12
- Career Level：Entry Level
- Location：Not Specified
- Yr(s) of Exp：2 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Banking / Finance Private Banking Others Order Processing & Operation / Settlement
Job Description
Role Responsibilities
Strategy
- Act as a second line of defence and to review service partner, work together with RMs, Product sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients.
- Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
- To manage and keep track GBS objectives and performance to ensure transactions processed in good quality and control.
- Liaising with CA / CSM to obtain outstanding client information and documents.
- To adhere to the agreed KCSA plan, proper record all KCSA related activities.
- To provide guidance on account opening requirement on all PvB related systems to front office and GBS across the regions.
- Manage GBS performance by providing guidance to them.
- To verify and ensure transactions are in order before submitting to GSSC.
- To ensure pre-approval on all exceptions according to bank policies and DOA.
- To agree with GBS, additional control and monitoring responsibility, ensure no gap on transactions processed.
- Handle enquiry from PvB and GBS, FO, and various sections in PvB.
- Provide oversight of the CAR static data team and ensure all the team members understand the procedures.
Business
- Provide quality support and advice to Relationship Managers (RM’s) within all Onboarding team on all documentation, CDD and SOW related matters, including the origination of documentation and SOW corroboration for customers where required
- To deliver excellent service and advice to our stakeholders in all interactions.
Processes
Client Due Diligence (CDD) on Regulatory Client Maintenance and Static Data Maintenance
Client Due Diligence (CDD) on Regulatory Client Maintenance and Static Data Maintenance
- Perform all relevant Client Maintenance and Static Data Maintenance.
- Handle the update of Backend system.
- To review client signing arrangement appointment and to identify the control gaps due to special signing arrangement request for management’s review.
- Conduct checks on CDD as applicable.
- Respond and clear queries from Other Specialists / RM / Compliance on a timely manner.
- Work in partnership with all relevant stakeholders effectively within the end-to-end On Boarding process.
- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
- All the tasks should be complete within TAT.
- Handle additional tasks / Projects which assigned by Line Manager.
- Participate on the system upgrade, UAT and implementation.
- Act as Dormant custodian and provides relevant control.
- Check all the updating and closing instructions from the clients.
- Ensure all new client relationship and account setup in all PvB system are accurate and effective.
- Responsible for client signature maintenance and ensure control in place.
- Responsible to setup the ATM and order cheque book for PvB clients in Hogan.
People and Talent
- Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
Risk Management
- Awareness of risk and controls, and the ability to identify and resolve any control issues that may arise.
- Prompt and decisive action upon detection of risk and compliance weaknesses.
- Demonstration of adherence to the management principles for effective risk and control and the Group’s fair accountability principles.
Governance
- To review the completeness, accuracy and consistency of the instructions to ensure adherence to the Group Policy and guidelines.
Key Stakeholders
- Relationship Manager / Customer Service Manager
- To Collaborate ad work closely to manage the TAT
Compliance
- Obtain appropriate approval and advise if needed
GBS Chennai
- Monitor their output and work closely to manage the TAT
Regulatory and Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
- Degree in finance
- 2 years experience and knowledge on the account opening process and system update under operation process.
- Expert knowledge of products, transactions and services offered by PvB.
- Strong banking operations background, knowledge on end to end systems opening process.
- Awareness of controls and procedures, and the ability to identify and resolve any control issues that may arise.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Company Info
The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.
Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.
The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.
Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.
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