Head of Customer Service
Airstar Bank Limited
- Company Industries：Banking
Job Information
- Post Date：2022-10-14
- Career Level：Senior
- Location：Tsim Sha Tsui
- Yr(s) of Exp：8 years
- Qualification：Degree
- Employment Type：Full Time
- Job Function：Banking / Finance Others Sales CS & Business Devpt Call Centre Customer S
- Benefits：Dental insurance, Medical insurance, Performance bonus, Five-day work week, Flexible working hours
Job Description
Job Responsibilities
- Lead the Customer service team in handling customer enquiries
- Develop the effective customer service strategy and lead the implementation of the customer services channels
- Monitor the team performance in achieving the KPIs
- Manage the customer complaints and propose initiatives for continuous improvement
- Support the launch of new products and services with the development of the concerned processes and materials
Job Requirements
- University graduate, preferably with major in business or finance
- Minimum 8 years’ experience in contact centre, preferably with leading roles in banking
- Strategic thinking, innovative, professional project management skills
- Excellence in communication, negotiation, leadership and decision making
- Good command in spoken and written English and Chinese
We offer competitive package to the right candidates. Interested parties please send your resume with current and expected salary by clicking the “Apply Now” button.
All information provided by applicants will be treated in strict confidence and handled confidentially for recruitment purposes only. Applicants who are not contacted within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months.
Company Info
Airstar Bank Limited, a jointly established entity between Xiaomi Corporation and AMTD Group, is a virtual bank licensed by the Hong Kong Monetary Authority.
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