Customer Services Representative/ Officer, Call Centre, Channel Management
Industrial and Commercial Bank of China (Asia) Limited
- Company Industries：Banking
Job Information
- Post Date：2022-10-12
- Career Level：Entry Level
- Location：Kwun Tong
- Qualification：School Certificate
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Call Centre Customer Service - Supervisor / Officer Bankin
- Benefits：Dental insurance, Education allowance, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
- Handle customer enquiries via omni-channel
- Provide correct information to customers promptly through relevant systems and applications
- Identify business opportunities and cross-sell the Bank’s products and services
- Close cooperation with branches / departments / teammates
- Solve minor complaints from customers, and handle simple administrative works
- Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
- Shift duty may required
- Post-secondary education or above with 1 year customer service experience in banking or investment industry
- Well-organized, punctual, polite and strong sense of responsibility
- Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
- Passed in IIQE and HKSI is preferred
- Excellent written and spoken English and Cantonese, proficiency in Mandarin
- Good presentation and communication skills
Company Info
Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is a licensed bank incorporated in Hong Kong. It has 53 branches, 18 “Elite Club” Wealth Management Centres and 4 commercial business centres in Hong Kong. It is principally engaged in banking, financial and other financial related services with focus on retail banking, commercial banking as well as corporate banking business. Chinese Mercantile Bank and ICBC (Asia) Investment Management Company Limited, the wholly-owned subsidiaries of ICBC (Asia), are specialized in the RMB services in Mainland China and the investment management businesses with a focus on Asia respectively. ICBC (Asia) is the flagship of Hong Kong banking business of Industrial and Commercial Bank of China Limited, the largest commercial bank in Mainland China (in terms of total assets).
| Position | Company | Location | Update |
|---|