• Handle incoming enquiries and/or instructions through different service channels (e.g., Hotline, E-mail, Live Chat, etc.) in a timely and professional manner
• Provide quality service & address customer’s query at first time they call where possible
• To complete customer’s instruction and/or request within an agreed timeframe and strictly in adhere to all regulatory requirements and internal procedure (e.g., SOPs)
• Identify customer’s needs and proactively offer relevant banking services/products (e.g., General Insurance) and/or refer to respective unit for further handling
• Coordinate with respective parties to resolve customer’s feedback / dissatisfaction
• Conduct outbound service follow-up call to customer
• Carry out special assignments as assigned by team head

• HKCEE / HKDSE or above. Fresh graduate is also welcome
• Minimum 1-year experience in Call Centre industry, preferably in Banking industry
• Excellent customer-serving manner, a good team player with good communication skills and strong sense of responsibilities
• Good command in spoken and written Chinese and English, including Mandarin.
• Strong problem-solving skill and able to manage multi-tasks
• Professional qualification with IIQAS Paper 1 to 3 is preferable

Fubon Bank, an identity that reflects the commitment of providing customers with Value Banking Service - "Get More than You Expect" , is also a leading distributor of investment solutions and services, supported by a broad range of products, a talented and dynamic team.

In line with our business expansion, we are inviting committed professionals to join our team. If you have the passion and belief that you can grow with our business, and contribute to our success, capitalize on this career opportunity.