WPB COO Office

We are currently seeking a high caliber professional to join our department as Senior Manager Fraud Analytics / Fraud Analytics Manager.

Principal responsibilities

• Identify emerging fraud risk and new fraud MO and recommend changes in controls, such as rules, to minimize fraud losses for all channels 
• Analyze latest fraud landscape and provide insights to guide the functions/businesses to understand the emerging risks and business impacts
• Implement and adjust controls in timely manner according to latest fraud landscape
• Ensure controls are appropriately setup without adverse impacts to customers and businesses
• Generate and provide timely MI highlighting ineffective controls and lead the rectification processes until satisfactory result
• Drive continuous improvement through streamlining and/or automating existing operation processes
• Support Business Risk Control Management to implement appropriate internal control and support Operational Risk Coordinator to enforce operational risk policy within the department

• University degree in Business Administration or other relevant qualification
• Over 10 years of relevant experience with minimum 5 years in risk analytics or system solutions
• Less qualified candidate will be considered as Fraud Analytics Manager
• With depth knowledge of fraud risk management, criminal investigation experience, good analytical skill and fraud control operational procedures
• Ability to use statistical packages including base, SAS, SAS enterprise guide and SQL and familiarity with the SAS EFM software platform / fraud rule writing approaches
• Ability to assess multiple attributes, analyze for outcomes and make decisions that deliver against all components of the business
• Ability to articulate complex and sensitive information and situations in meaningful and easily understood terms
• Confident to challenge when dealing with senior stakeholders
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes