(Senior) Customer Service Officer (Support function)
China Construction Bank (Asia) Corporation Limited
- Company Industries：Financial Services
Job Information
- Post Date：2022-10-19
- Location：Kowloon Bay
- Employment Type：Full Time
- Job Function：Banking / Finance Others Sales CS & Business Devpt Customer Service - Supervisor / O
Job Description
Main Responsibilities:
- Handle Credit Card cases and emails between CCB Guangzhou Call Centre to various branches, departments and teams timely
- Follow up ITSM cases (system issue) with Fintech and related stakeholders
- Give advice and scripts to CCB Guangzhou Call Centre to resolve incidents and critical issues
- Provide accurate monthly report to Manager
- Consistently provide feedback to Manager on customer feedback
- Follow up ITSM cases (system issue) with Fintech and related stakeholders
- Give advice and scripts to CCB Guangzhou Call Centre to resolve incidents and critical issues
- Provide accurate monthly report to Manager
- Consistently provide feedback to Manager on customer feedback
Requirements:
- Minimum Form 5 standard with at least 1 year servicing experience preferred
- Fresh graduation is welcome
- Good command of written and spoken English, Putonghua and Chinese
- Able to work under pressure in a client-focused environment
- Self-motivated and flexible to meet changing work situations
- Customer-oriented, good communication and interpersonal skills
- Basic PC Skills
- Fresh graduation is welcome
- Good command of written and spoken English, Putonghua and Chinese
- Able to work under pressure in a client-focused environment
- Self-motivated and flexible to meet changing work situations
- Customer-oriented, good communication and interpersonal skills
- Basic PC Skills
Company Info
China Construction Bank (Asia) Corporation Limited [“CCB (Asia)”] is the retail and commercial business platform of China Construction Bank Corporation [“CCB”] in Hong Kong. As of June 30, 2017, CCB (Asia) has 50 branches in Hong Kong and offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services and cross-border financial services, etc.
We’re inviting high caliber professionals to share our vision and mark our success together.
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