Call Centre Assistant (Fresh Grad is welcome, Up to HK$17.5K)
Manpower Services (Hong Kong) Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2022-10-19
- Career Level:Entry Level
- Location:Yau Tsim Mong Area
- Qualification:Non-Degree Tertiary
- Employment Type:Permanent
- Job Function:Banking / Finance Investment Sales CS & Business Devpt Call Centre Custom
Job Description
Job Description:
As the first point of contact for customers, you will be an ambassador of the bank, providing excellent customer service support to our Premier customers in Hong Kong. You will be assigned to either manage inbound call enquiries, or enquiries via digital channels and platforms.
Through comprehensive and continuous training and sponsorship support for relevant qualifications, you will be set up to excel in this role and be an expert source of information and assistance to customers. You will understand their needs and help them with their queries on relevant investment products, services and solutions.
Job Requirement:
- A pass in 5 subjects for HKCEE or HKDSE including Maths, plus Chinese or English, or above.
- Ability to provide excellent customer service over the phone and be a good problem solver.
- Good verbal communications skills in Cantonese, English and Mandarin.
- Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week.
- No banking experience is required as training will be provided.
- Applicants with prior customer service experience, and holding either an investment (HKSI 1,7,8) or insurance license (IIQE 1, 2, 3) , will be considered for a Senior Wealth & Personal Banking Executive role.
Company Info
ManpowerGroup Hong Kong
ManpowerGroup Hong Kong (Registered as Manpower Services (Hong Kong) Limited) provides employers a range of services and solutions for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outsourcing and consulting. We help both companies and individuals achieve more than they imagined.
ManpowerGroup Greater China
ManpowerGroup Greater China Limited (Stock code: 2180 HK) started its business in Hong Kong and Taiwan in 1997. Since that time, it has accelerated its market expansion and now provides services to its clients in over 130 cities in the Greater China markets and operates in more than 20 offices. ManpowerGroup Inc. (NYSE: MAN), our largest shareholder, is a world leader in workforce solutions and services – with a long operating history of more than 70 years.
We commit to unleashing the power of the human potential for progress. We are well recognized by clients and associations through our contemporary offerings of flexible staffing, head-hunting, recruitment process outsourcing, talent management and training, and other integrated service solutions. As a testament to our commitment, we have received such honorable recognition as "Asia-Pacific Human Resources Service Leading Enterprise".
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