Job Description:

• Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
• To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
• Provide guidance to customers on Branch self-serve devices
• Promote and cross-sell general banking products and e-banking platform and services
• Promote and drive the usage of e-Banking and digital channel
• Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures

Requirements:

• 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
• Minimum 1 year relevant sales and customer service experience
• Customer centric servicing mind set and excellent communication skills
• A proactive team player with good interpersonal skills
• Good command of Cantonese, Mandarin and English

 Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

China Construction Bank (Asia) Corporation Limited [“CCB (Asia)”] is the retail and commercial business platform of China Construction Bank Corporation [“CCB”] in Hong Kong. As of June 30, 2017, CCB (Asia) has 50 branches in Hong Kong and offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services and cross-border financial services, etc.

We’re inviting high caliber professionals to share our vision and mark our success together.