Supervisor, TPA Operatio
BestServe Financial Ltd
- Company Industries：Financial Services
Job Information
- Post Date：2022-10-19
- Career Level：Middle
- Location：Hung Hom
- Yr(s) of Exp：5 years
- Qualification：Non-Degree Tertiary
- Employment Type：Full Time, Permanent
- Job Function：Banking / Finance Loan Others Insurance Others
- Benefits：Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
- Perform or review most of MPF/ORSO business processes and approves various business transactions up to predefined authority limits.
- Review majority processing transactions for working partner(s).
- Ensure the completion of business transactions according to the service standards and statutory timeline.
- Make recommendations and execute process streamlining and service improvement initiatives.
- Coach and mentor junior staff so as to achieve the service standard and department objectives.
- Handle and resolve complicated issues or complaints and escalate to manager in a timely manner.
- Perform daily MPF administration functions of transfer-in/out processing.
- Update relevant administration / imaging system and control log timely and accurately
- Handle UAT and ad-hoc project as required.
- Report any irregularities to manager promptly.
- HKDSE (Hong Kong Diploma of Secondary Education) holder / Form 7 graduate or above
- At least 5 years of relevant experience in MPF industry.
- Knowledge of MPF, customer service principle and retirement fund operations.
- Good in analytical , planning and organizing skills.
- Customer focused, with good problem-solving and communication skills
- Attention to details
- Able to work independently and under pressure
- Good PC skills in MS Word & Excel.
- Good command of both written and spoken English and Chinese
Company Info
BestServe Financial Limited (BestServe), which is wholly owned by Sun Life Financial, is a pensions administration specialist in Hong Kong.
BestServe has over 20 years of pension administration experience in Hong Kong. As of today, we administer the pension funds of about 700,000 customers with assets of over HK$48 billion. We serve employees, self-employed persons, employers and providers of Mandatory Provident Fund (MPF) Schemes and Occupational Retirement (ORSO) Schemes. We are among the few companies capable of operating on a multi-product and multi-fund manager platform with more than 175 investment funds from 19 investment management houses for our third-party pensions administration customers. For more information, please visit www.bestserve.com.
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