• Act as major contact point with customers to ensure smooth account operations
• Follow up enquiries, issues and requests from customers with accurate, timely and professional manner to ensure customer satisfaction
• Assist in forming client retention and sales strategies
• Solicit feedback from clients for ongoing product improvements
• Conduct product presentations and demonstrations for clients
• Liaise with both internal and external parties to organize marketing events

Requirements

• Degree Holder or equivalent
• 2 years of Customer Service/Account Management experiences. Fresh graduate will also be considered
• Exposure in brokerage or financial sector is preferred
• Good command of spoken and written Chinese and English, Putonghua will be an advantage
• Strong communication and presentation skills
• Self-motivated and work independently
• Good analytical and problem solving skills
• Good organizational skill and attention to details
• Able to work in a multi-task and fast pace environment
• Experience in HK and China Market Data Systems is a plus

We Offer

• 5-day work week
• Performance Bonus
• Discretionary Bonus
• Medical Insurance
• Variety of Leaves (e.g. Birthday, Marriage Leave etc.)
• Variety of company activities and training

Incorporated in 1996, INFOCAST LIMITED is a leading vendor of financial technology (FinTech) products and services in Hong Kong. We specialize in providing enterprise-level solutions and securities (stocks) trading platforms to banks and brokerages in Hong Kong and across Asia. We are also a HKEX-licensed market data vendor.

We currently have over 100 IT related professionals in Hong Kong, serving over 150 bank and brokerage clients. Through our four core values of comprehensiveness, innovation, customer satisfaction and cost-effectiveness, we commit to deliver the highest quality tailor-made products and services to meet the needs of our clients.

We apply the latest technologies and infrastructure to deliver the highest performance, resilience, robustness and security. All products also support multi-companies, multi-markets, multi-products, multi-currencies and multi-business models. As a complete trading solutions provider, our professional team ensures ongoing support and maintenance.

To cope with our rapid growth of business in FinTech, we are now inviting high caliber candidates to join our company.