Head of Deposits & Transactional Banking - Mox - (2200026359)
Standard Chartered Bank (Hong Kong) Ltd
- Company Industries：Financial Services
Job Information
- Post Date：2022-10-19
- Career Level：Senior
- Location：Not Specified
- Yr(s) of Exp：12 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Banking / Finance Others Sales CS & Business Devpt Business Development E
Job Description
About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!
The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Who are we looking for
Do you love solving problems and creating innovative solutions?
Do you enjoy driving businesses grow?
Are you comfortable working in a fast-paced environment with ambiguity?
Join Mox to unleash your potential as a Head of Deposits & Transactional Banking for driving the business strategy and product proposition for deposits and payments to achieve business goals.
Responsibilities
This position is responsible for implementing the strategy for increasing deposits revenue and balances and manage customer engagement through various deposits & payments initiatives.
The person will be responsible for carrying out ongoing segment-wise portfolio review for enhancing business profitability and lead deposits & payments initiatives on a cross-functional basis. To manage deposits customer portfolio in such a fashion as to ensure revenue are in line with budgets. To provide deposit and payment features that enhance the product proposition and customer profitability. To offer deposits & payments programs to maximize deposits revenue and build customer engagement and loyalty.
- Responsible for product profitability, planning and developing deposits & payments portfolio
- Drive business strategy and product proposition for deposits & payments to achieve company’s goals
- Identify areas for development in deposits & payments roadmap in line with business strategies
- Manage and maintain the development of strong and differentiated and best in class deposits & payment experience. Manage end to end customer journeys.
- Be the voice of customer in the definition of product / service, gain first hand insights of customer’s struggles and define features and functionality to alleviate pain points
- Conceive and implement new product features and programs to increase deposits revenue, payments penetration and customer engagement KPIs
- New customer onboarding activation and engagement. Reduce customer inactivity through targeted engagement programs. Activate and increase deposits balance and cross selling on zero / low deposits customers
- Derive insights and actions from customer data, business results and marketing programs / campaign performance. Work with data analytics to develop customer segmentation modeling to enhance response rate and identify different customer segments with targeted rewards
- Work closely with stakeholders for delivery in a timely manner with operation efficiency and compliance with policies and procedures
- Keep abreast of market trend for deposits, payments products, competitors’ latest development and marketing activities to ensure product competitiveness
Requirements
- 12+ years experience in the deposits / payments business
- Track record of successful implementation of product variants and innovative customer offerings.
- Demonstrated ability in business planning.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Ability to manage and implement change initiatives by taking ownership and working with all stakeholders
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Good communications skills. Fluency in English and Chinese preferred.
Company Info
The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.
Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.
The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.
Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.
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