Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group (PCG), with minority shareholders Swiss Re Group, GIC Ventures, RRJ Capital and Hopu Investments.

FWD spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. We focus on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to be a leading pan-Asian insurer by changing the way people feel about insurance.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The job

• Assist Head of Life Operations and Life Operations functional leaders, including New Business and Underwriting, Life Administration, Claims and Customer Engagement, in maintaining and enhancing the robustness and internal control from regulatory/risk perspective, covering (but not limited to):
• 1st line business controls
• Regulatory compliance and filing
• Audit findings and management actions (internal, external and regulatory)
• Quality Assurance (QA)
• Incident management
• Business continuity management
• Data retention and disposal
• Dashboards and MIS/KPI reporting
• Data management and analytics
• Project/Change management and benefit realization

• Understand regulatory requirements of HKIA (Hong Kong Insurance Authority), AMCM (Monetary Authority of Macao) and BMA (Bermuda Monetary Authority) and provide internal advice for their implications on operations
• Work closely with stakeholders across the business units, IT and vendors to ensure internal systems, procedures and workflows align with group/company policies and regulatory requirements
• Advise/Assist BAU teams in implementing/ enhancing 1st line controls and ensure they are effective as 1st line of defence
• Advise/Assist BAU teams in developing mitigation actions and improvement plans based on QA results and incidents
• Finetune or enhance QA framework to fit business needs when appropriate
• Represent Life Operations in liaison with departments from 2nd and 3rd lines of defense
• Ensure KPI reports and dashboards are accurate and timely
• Analyze and provide business insights for Life Operations using analytics, and develop roadmap via strategic planning
• Plan, lead and manage projects related to regulatory

The Person

• Degree holder in Business, and/or related disciplines
• 10+ years’ experience in life insurance operations.
• Possess knowledge related to regulatory requirements and risk mitigations
• Analytical mindset and problem-solving skills
• Good command of both spoken and written and English and Chinese, and a proficient presenter
• Self-initiation and the drive to implement changes
• Confidence in managing business stakeholders independently, including senior stakeholders and C-suites
• Commitment in team work and ability to work under pressure

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.