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Customer Services Manager/Senior Manager

Michael Page

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2022-09-23
  • Career Level:Middle
  • Location:Not Specified
  • Qualification:Degree
  • Salary:HK$35,000 - HK$55,000 /month
  • Employment Type:Full Time, Permanent
  • Job Function:Banking / Finance  Others

Job Description

Our client is looking for a candidate with great interpersonal and communication skills to join their customer services team in Hong Kong.

Client Details

Our client is one of the largest commercial banking group in Hong Kong which provides commercial banking, investment banking, insurance, asset management, aircraft leasing and other financial services.

Description

  • Provide tailor-made and one-stop quality services to the bank's high net worth corporate and FI customers
  • Closely following up client's needs, conducting case investigation and system testing
  • Responsible for implementation and refinement of banking services, formulation of workflows, continuous monitoring and services quality enhancement
  • Conduct regular services calls / service reviews with clients, client visits and business analytics, review product and services mix to achieve revenue growth
  • Ensure compliance of the Bank's policies, banking ordinances, and other statutory and regulatory requirements

Profile

  • Bachelor degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • 3 years or above of solid corporate client service / relationship management experience in banking industry relating to cash management, remittance, corporate internet banking, account opening and maintenance
  • Excellent analytical and numerical skills
  • Proficiency in Microsoft Office; possessing knowledge of Excel Macro would be a plus
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage

Job Offer

  • Comprehensive Environment
  • Competitive Package and Benefits
  • Career Exposure and Promotion
  • Large Platform
  • Excellent Opportunities

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Amy Wu on +852 3412 4818.

Company Info

Our client is one of the largest banking and financial services organizations which provides personal, commercial, corporate, private banking services, treasury business and cross-border financial services, etc.
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