Responsibilities:

• Provide excellent customer services and maintain good relationship with clients
• Handle enquiries, client instruction and complaints (Senior Program Support Coordinator) in a professional and timely manner
• Coordinate with internal departments to satisfy customers’ needs by providing efficient feedback and the best solutions
• Understand clients’ expectation and deliver first-class services
• Follow up on the test submission
• Collect market intelligence
• Work closely with supervisor to provide the relevant support on key customers’ request with KAM and SBU (key account)
• Be on top of the frequent program changes with required learning before deadline.

Job Requirements:

• Diploma or above in any discipline
• 1 year / 2 years (Senior) of customer services experience, preferable in commercial testing laboratory, manufacturing, trading, buying office or merchandising field
• Good command in English, Mandarin& Cantonese
• Responsible, patient and customer-oriented
• Strong communication, organizational and presentation skills
• Ability to work under pressure and priories the job to handle crisis situations
• Excellent client service skill to ensure effective, responsive client interaction
• Mature and work independently with strong problem-solving skill (key account)
• Hand-on skills in MS Word & Excel as well as other computer applications
• Fresh graduates are highly welcome

We offer competitive salary and benefits to the right candidate.  Interested parties please send your application with date of availability, present & expected salary to the Human Resources Department, Bureau Veritas Hong Kong Limited by mail or clicking “APPLY NOW”.  To submit your application by mail, please mark "Confidential" and position applied on the envelope.

Our Benefits:

• 5-day Work Week 
• Overtime Payment
• Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave
• Double Pay, Performance Bonus
• Life & Medical Insurance Benefits
• Mandatory Provident Fund Contribution
• Education & Training Subsidies
• Excellent Training & Career Advancement Opportunities

Join us on Linkedin:  https://www.linkedin.com/company/bureau-veritas-consumer-products-services/mycompany/

Mail 
1/F, Pacific Trade Centre
2 Kai Hing Road
Kowloon Bay, Kowloon

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