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Software Analyst - Application Support

APJ Software (Hong Kong) Company Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-04-28
  • Location:Kowloon Bay
  • Salary:$30,000 – $34,999 per month
  • Employment Type:Full time
  • Others:Exp. on Application Maintenance & Support
    Microsoft .Net / Azure / SQL Server / OutSystems
    PHP / Java / HTML5 / Power
  • Job Function:Engineering  Software  

Job Description

Responsibilities:

  • Provide ongoing support and maintenance for mission-critical and assigned application systems.
  • Investigate and resolve application problems, handling ad-hoc service requests.
  • Participate in application upgrades from testing to production rollout.
  • Respond to technical problems and follow up on customer issues.
  • Provide Helpdesk support by addressing requests from the ServiceNow/Remedy ticketing system and user inquiries, logging, and tracking incidents, and resolving issues.
  • Adhere to customer's processes and requirements for application support.
  • Prepare regular service reports and system documentation.
  • Diagnose and resolve technical issues related to hardware, applications, networking, and cloud.
  • Collaborate with internal and external auditors as required by the client.

Requirements:

  • Degree or above in Information Technology or related disciplines.
  • Minimum of 3-5 years of relevant application analysis experience.
  • Demonstrated ability to learn, understand, and apply new technologies.
  • Experience in Microsoft SQL, Azure, and .Net programming languages preferred.
  • Strong proficiency in Windows Server administration.
  • Familiarity with ITIL (Information Technology Infrastructure Library) processes is a plus.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Ability to work independently and proactively in a flexible and dynamic environment.
  • Strong analytical, problem-solving, and communication skills.
  • Proficiency in both written and spoken English, Cantonese. Fluent spoken Mandarin Chinese is a plus.

We are offering:

  • 5-day work
  • Attractive package
  • Year – end bonus
  • Medical insurance
  • Festival gifts
  • Excellent project exposure and career development opportunities

If you are interested in sizable project and want to start a new challenging job into public institution industry, please feel free to apply with your full resume, present/expected salary, and availability by click on the 'Apply Now' button.

Company Info

APJ Software (Hong Kong) Company Limited

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