Responsibilities

• Handle post-sale call under regulatory requirements and the servicing calls for case follow up
• Prepare regular post sale call reports to the banks
• Prepare periodic reports for regulatory compliance
• Assist in handling compliance maters such as updates of guidelines
• Assist in library set up for the internal documentation for Quality Assurance Team
• Provide secretarial support to the management whenever necessary
• Support CS hotline and serve walk-in clients
• Handle complaints
• Provide administrative support such as document storage arrangements or scanning

Requirements:

• Degree holder with at least 1 year relevant experience
• High Diploma or Certificate in Business Studies with 1-2 years’ solid experience in life insurance industry (experience in general insurance is not considered)
• Experience in life insurance companies or life insurance brokers is preferrable especially in a call centre or service centre environment
• Good command of written and spoken English and Chinese. Good knowledge in Mandarin is preferable
• Strong complaint handling skills coupled with pleasant and mature personalities
• Pass in FLMI / ACS is preferable
• Willing to work under pressure
• *Candidates with more experience will be considered as Customer Services Executive