Responsibilities:

• Proven experience as an IT System Support Specialist or a similar role in an office environment 
• Strong knowledge of computer hardware, software, networking, and operating systems 
• Experience troubleshooting and resolving technical issues for end-users 
• Ability to install, configure, and maintain office IT systems and peripherals - Familiarity with cloud services and remote desktop support tools 
• Excellent problem-solving and communication skills 
• Ability to prioritize and manage multiple tasks in a fast-paced environment 
• Strong attention to detail and a customer-oriented approach 
• Knowledge of IT security best practices and data protection regulations 
• Willingness to learn and adapt to new technologies and processes

Qualifications:

• Bachelor's degree or High Diploma in Information Technology, Computer Science, or a related field
• Industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Professional (MCP) preferred 
• Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite) 
• Experience with IT ticketing systems and remote support tools 
• Knowledge of basic network troubleshooting and configuration 
• Strong understanding of IT infrastructure components (servers, switches, routers, etc.) 
• Ability to work independently and as part of a team to support end-users and maintain IT systems