Responsibilities:

Manage helpdesk-reported technical problems, prioritize, track the ticket system and provide timely workable solutions for end-users

Provide end-user support by phone, live chat or remote support.

Monitor collaborative systems health, escalating issues to team head and work with them to provide solutions for identified issues

Help for documentation for administrative knowledge base articles and end-user guides
participate in new application testing, customer training, and other support-related information

Support to resolve technical setup/ connection problems across different office locations within the company.

Requirements:

Higher Diploma or above in Information Technology or equivalent

Good telephone manner with customer service style

At least 2 years work experience in IT

Computer knowledge on networking would be advantage

Good team player, self-motivated, good communication skills and hard-working

Customer focused attitude and dedicated to problem solving

Responsible, self-motivated and able to work independently

May need to work shift included Saturday, Sunday or public holiday