Selected candidates will be assigned to work in a statutory body to provide Helpdesk Support.

Responsibilities:

• Providing helpdesk support, meeting room support, desktop management and security patch management
• Receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user’s reported problems are resolved
• Executing IT system routine activities including daily system health and security checks, backup operation and data centre operation
• Performing regular desktop management and security patch deployment to maintain effective and secure IT environment
• Supporting meeting room equipment (audio / video conferencing and guest Wi-Fi), internal / external events
• Performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated
• Performing and executing IT tasks in compliance with the procedure and documentation
• Creating and updating the user guide / operation manual
• Performing other duties as assigned by IT manager and supervisor

Requirements:

• Degree or diploma holder preferably in Computer Science or Information Technology, or equivalent 
• Good command of written and spoken English and Chinese, with the ability to explain technical concepts to non-technical users effectively
• Minimum of 5 years of experience working in a helpdesk or technical support role, with at least 2 years in a senior or lead capacity in large corporations or government departments is preferable
• Extensive knowledge and experience troubleshooting hardware, software and network-related issues
• Experience supporting a diverse range of operation systems, including Windows, MacOS and mobile platform (iOS and Android)
• Strong knowledge of desktop operating systems, productivity software (Microsoft Office, Zoom, Avaya Workspace, VDI), and common business applications
• Familiarity with Active Directory, user account administration, MS Exchange administration, file access control, desktop management and patch management
• Strong interpersonal skills, with the ability to collaborate and work effectively within a team
• Professional certification in any of the above areas will be an advantage

To apply for this position, please send your full résumé to Contract_hk @persolkelly.com in word format indicating the reference number and title.

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with PERSOLKELLY Hong Kong Limited’s Privacy Notice.