Job Duties:

• Receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user’s reported problems are resolved
• Executing IT system routine activities including daily system health and security checks, backup operation and data centre operation
• Performing regular desktop management and security patch deployment to maintain effective and secure IT environment
• Supporting meeting room equipment (audio / video conferencing and guest Wi-Fi), internal / external events
• Performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated

Job Requirement:

• Diploma or above preferably in Computer Science or Information Technology, or equivalent
• At least 5 years' experience in a helpdesk or technical support role
• Extensive knowledge and experience troubleshooting hardware, software and network related issues
• Experience supporting a diverse range of operation systems, including Windows, MacOS and mobile platform (iOS and Android)
• Strong knowledge of desktop operating systems, productivity software (Microsoft Office, Zoom, Avaya Workspace, VDI), and common business applications

If interested in the above post, please send full resume with academic background, work history, current and expected salary via [email protected]

For more job opportunity, please visit our website: www.clts.com

The personal information collected is strictly for recruitment purpose only.