Responsibilities:

• Responsible for collecting and documenting business requirements from clients, analyzing them, and ensuring they address the business needs effectively.
• Facilitate communication and collaboration between these parties to ensure that the business requirements are well understood and implemented.
• Collaborate with clients and internal teams to understand their needs, outline the business requirements, and summarize the business logic behind them.
• Handle multiple client accounts, ensuring strong relationships are built and maintained with clients.
• Responsible for creating and refining documentation related to proposed solutions, including requirements, specifications, and business processes.
• Motivated to take on challenges and effectively manage multiple tasks related to account servicing and project management in a timely and professional manner.
• Collaborate with the project manager to achieve the team's objectives and deliver successful projects.
• Handle phone calls and emails from clients, assisting with simple orders and addressing their queries or concerns.
• Evaluate existing processes and systems, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness.
• Improving the overall user experience on various applications, ensuring that they are user-friendly and meet client expectations.
• Perform additional tasks as needed to support the team and meet project requirements.

Requirements:

• Degree holder in Information Technology, Computer Science, Business Administrations, Marketing, Commerce or mid level education background with 2-3 years of I.T, digital agency, business analysis or related working experience
• Outstanding relationship management and the ability to interact professionally with diverse group of business users to elevate the total user experience
• Ability to represent requirements information and to produce business object models, conceptual data models, process models
• Good knowledge in Microsoft office and other project management system, web and Internet technologies is advantageous
• Strong analytical and problem-solving skills, can work independently 
• Excellent communication skill and presentation skills
• High proficiency in both verbal and written English and Chinese 
• Familiar with JIRA and confluence is a strong plus
• Must be a team player, responsible, independent and proactive
• Immediate availability is preferred