How We support the Whole You: 

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

Family medical plan that covers spouse and children

Disability and life insurance

Additional leave includes marriage leave, adoption leave, examination leave and study leave

Staff referral bonus

On-the-job training

Flexible work arrangements may be available

Location: On-site (Central and Tsim Sha Tsui)

What this job involves

An opening exists for a mature and professional Receptionist looking for an opportunity to join an award winning Investment Bank with offices located in Central and Tsim Sha Tsui. If you are someone who thrives in a busy environment, has an exceptional phone manner, high standards of personal presentation, and a positive attitude with the willingness to learn and grow with the business, then this is the right opportunity for you. 

As a switchboard Receptionist, you will play a pivotal role within the Guest Relations team. Reporting to the Receptionist Supervisor, you are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount. 

Duties and responsibilities: 

Provide excellent customer service at all times 

Provide the highest standards of service delivery face to face, via telephone, and email communication 

Foster a friendly, proactive and productive manner towards customers 

Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner 

Handle telephone switchboard, both internal and external 

Coordinate the efficient and accurate booking of meeting rooms via an EMS system. Collaborate with AV and Catering teams to satisfy additional meeting requirements. 

Provide daily support the Catering team and assist with event planning and coordination 

Adhere to procedures and processes while delivering to client expectations and anticipating client needs 

Maintain the general tidiness of the reception area and back office.

Liaise with Building Management Office and internal teams to ensure the Client floor is well maintained.

Manage visitor pre-registration and also provide escorting services for any unregistered visitors

Ensure the upkeep of the Receptionist uniform and adhere to the established grooming standards 

Ad hoc duties as requested by management 

Interested?  An ideal candidate would need to have the following qualifications

Desired experience and technical skills required

High level of attention to detail, particularly in a high volume and pressure environment 

Strong customer service and interpersonal skills 

Strong verbal and written communication skills in both English and Chinese 

Excellent personal presentation 

Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff 

Be a collaborative team player with the ability to work independently under matrix supervision 

Desired experience in financial/investment bank services, 4 to 5 star hotel, or corporate reception/customer service role 

Background check with no criminal history 

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.