about the company.

Randstad is actively working with various Financial Services Companies in Hong Kong. Currently, they are looking for several IT Support (Help-desk) talents to prove day-to-day IT Support in Asia region.

• Manage endpoint devices and IT infrastructure in Asia.
• Monitor and route tickets.
• Provide IT support for software, hardware, and other issues, like tier-1 troubleshooting.
• Maintain and support servers and network equipment.
• Manage licenses and inventory.
• Handle incidents, problems, and changes.
• Collaborate with teams to improve system health and stability.
• Coordinate with vendors for operational excellence.
• Analyze root causes and enhance IT policies.
• Create documentation for troubleshooting and escalation.
• Support new systems and procedures.

• Bachelor's degree (degree earned in a technical field would be advantageous)
• Experience with Windows/Mac software and connectivity support.
• Excellent verbal and written communication skills
• Experience with financial products and services is a plus
• Fluency in Cantonese and English (knowing Mandarin is a plus)