Our client “Q P Group Holdings Limited” is seeking a Customer Services Manager (Online Business Unit) to join their company! 

What you’ll be doing? 

• Improve customer service experience, and facilitate organic growth
• Generate sales lead, building sustainable customer relationships where necessary
• Formulate customer service policies, procedures, and standards, and monitor the compliance
• Coach and train to CS team to enhance skill set e.g. communication skill, writing skill, and product knowledge etc.
• Set the tone for customer-focused and thoughtful mindset  
• Take ownership of customers issues, lead CS team to follow problems through to resolution
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Perform ad hoc assignments by management

Who are they looking for? 

• Degree in business administration, marketing, communication, or related disciplines
• 8 years solid experience in relevant working experience, of which at least 3 years in a managerial position
• Experience of internet marketing/on-line shop is essential
• Experience in paper products, gifts and premium, toys or games industry is preferable
• Excellent verbal and written communications in English and Chinese (Mandarin is essential)
• Detail minded, and customer service oriented
• Excellent problem-solving skills and interpersonal skills

Why you should consider this opportunity: 

 
Our client offers an attractive remuneration package with fringe benefits to the right candidate, such as 

• 5 days work week 
• Medical insurance
• Double pay
• Bank holidays

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!  
 
 

All information received will be kept in strict confidence and will be treated only for employment-related purposes. 

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