System Administrator (IT Helpdesk)

Bank of China (Hong Kong) Limited

Post Date：2024-04-26
Location：Hong Kong
Qualification：Diploma / Degree in Information Technology
Employment Type：Full time
Others：Manage IT Helpdesk tickets in a timely manner
Completion of ITIL Foundation is an advantage
Job Function：Help Desk IT Support

Job Description:

Manage IT Helpdesk tickets in a timely manner
Respond to user call via phone, email and ticket system
Resolve user queries and feedback quickly and effectively
Document cases in the Ticket Logging System
Should adhered to company polices, corresponding guidelines and service level standard

Requirements:

Diploma / Degree (Fresh graduates will also be considered) in Information Technology, Computer related disciplines
Completion of ITIL Foundation is an advantage
Strong customer-oriented mindset with excellent communication and interpersonal skills
Independent, diligent and responsible, with positive attitude under pressure
Familiar with various MS Office applications
Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege

Bank of China (Hong Kong) Limited

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