Reservations Supervisor / Agent 

Responsibilities:

• Handle reservations, enquiries and answer emails
• Perform up-selling skills and courtesy over the phone
• Provide accurate hotel information to guest while handling the reservations
• Any other ad hoc duties as assigned by Senior Reservations Manager
• More experience will be consider as higher position

Qualifications:

• Diploma holder or above in Hospitality Management or other related disciplines
• Familiar with Opera system and MS Office applications
• Good interpersonal and communications skills
• Good command of both spoken and written English and Chinese
• With prior hotel experiences would be an advantage

Front Desk Officer

Responsibilities:

• Responsible for the operation of reception counter
• Handle guests checking in / out process
• Maintain a good relationship with customers

Qualifications:

• Diploma or above in hospitality management or related disciplines
• Minimum 1-year relevant working experience in hospitality industry
• Knowledge of Opera System is preferred
• Customer-oriented, good communications and interpersonal skills 
• Good command in both spoken and written English and Chinese, Putonghua is a plus