About the Business

Customer & Marketing, better known to our clients as Deloitte Digital, makes connections like no other with people, ideas, technology, society, our clients and their future. Here, the transformation journey starts and ends with the customer: in first understanding people’s real lives and then shaping our clients' future to deliver around them.
This is a part of Deloitte that uses technology and creativity to better connect the customer with the business.
We, at Deloitte Digital, use emergent technology to imagine, deliver, and run entirely new business futures.
We create innovative ventures, digital platforms, and more meaningful experiences.
Our team combines talents across strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect businesses to their futures in a way no traditional consultancy or agency can.

Work you'll do

• Serve as the day-to-day lead on projects that start with a fundamental strategic customer problem
• Assist clients to address the full range of CEO, CMO and other executive leadership challenges
• Develop, maintain and expand senior client relationships and lead cross functional consultant and client project teams from project planning through execution.
• Assist clients in making strategic decisions and implementing changes in areas such as marketing operating model design, customer experience and go-to-market strategy
• Apply design-lead thinking to create innovative and customer-centric propositions
• Lead the preparation and performance of primary and secondary market research including customer interviews, focus groups and group interviews to obtain insights.
• Lead quantitative customer and market data and analytics inquiries
• Analyze financial information when evaluation business opportunities and making recommendations
• Monitor project status and progress, prepare and present weekly steering reports, assess risks, manage delays.
• Take a leading role in training and coaching team members, identifying and supporting on-sell opportunities, and supporting other business development activities

During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Strategic thinking and problem solving, and Tech savviness.

We are looking for someone with

• Bachelor degree or above
• Minimum 5 years of experience in global consulting firm with a focus on the customer strategy, growth strategy, marketing strategy and preferably experience in product design/development and proposition launch
• Significant project or work experience focused on customer strategy and proposition design across (segmentation, customer experience, marketing, customer insights, customer testing etc.)
• Alternatively, solid experience in an entrepreneurial environment, such as start-ups or ventures; designing and launching a new product or service
• Creative problem solver and structured thinker, and comfortable with a hypothesis driven approach
• Ability to combine robust commercial and analytical skills with a flair of creativity to develop powerful propositions that client has confidence in launching
• Excellent communication skills to deliver high quality content and final deliverables and build client confidence in the proposition
• Excellent command of spoken and written English and Chinese (Cantonese preferred)
• Shape your future through impact that matters

Shape your future through impact that matters

For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.

Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.

All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.

Ready to take on new challenges? Apply now!
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