About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel will be one of the largest 5-star hotels in Hong Kong when it welcomes guests in 2024.

Home to the largest park in Wan Chai, this new hotel will provide 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, and more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our pre-opening team members. 

Responsibilities:

• Inspect all Club areas on daily basis
• Supervise the quality and presentation of the Food & Beverage, maintain hygiene standard and stock level
• Prepare budget and outlook for revenue, expenses and manpower for the Club Lounge operations
• Manage and maximize occupancy, revenue and average rate while maintaining high service standard via the upselling programs within the department
• Plan and implement short & long-term section objectives including but not limited to the Guest Satisfaction, Arrival Composite, Problem Resolution, Business Plan, Training Plan and other related matters
• Responsible for all creative input and concepts of the Club Lounge
• Handle guest concerns regarding product and service dissatisfaction; provide service recovery and preventive measures to minimize reoccurrence, such as proper staff training, updating the standard operating procedures, etc.
• Contact and approach the guests throughout their stay; build the relationship with guests, delight guests and gain their loyalty
• Work closely with the Front Office Manager to review the availability status of rooms, blocked rooms and special requests on daily basis in order to maximize room revenue
• Review room assignments based on guest profile’s remarks, requests and the hotel status
• Liaise with Sales/Events/Reservations on the movements and arrangements of all groups and F.I.T.
• Ensure all standard operating procedures are updated with necessary trainings provided to all staff
• In-charge of running the morning and afternoon briefing with other departments to update daily actions
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Bachelor/Higher Diploma/Associate Degree graduate, preferably in Hospitality Management
• Minimum 10 years of experience in Front Office/Executive Club/related working experiences in customer service which should include line supervision
• Excellent communication, guest service, complaint handling, problem-solving and coaching skills
• Well organized and attention to detail
• Proficient in spoken English, Cantonese and Putonghua
• Qualified First Aider is an advantage

Benefits:

• 5-Day Work Week
• Birthday Leave
• Group Medical Insurance
• Free Duty Meal
• Yearly Discretionary Bonus
• Employee Assistance Program
• Good Career Progression and Development

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With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.