Responsibilities:
You will contribute to the total customer satisfaction by providing general helpdesk support to end users.

What you’ll be doing?

• Provide technical support via phone, email and fax to address query/incident reported from users
• Identify, diagnose, and resolve problems related to application, software, system and network issues
• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Monitor and maintain service quality in accordance to Service Level Agreement

Who are we looking for?

• Diploma or above
• At least 1 year’ helpdesk / call centre / customer service experience
• Candidate with more experience will be considered for the position of Senior Customer Service Executive - Helpdesk.
• Familiar with the following IT Applications/systems:
  • Windows 10 / 7
  • MS Office
  • Adobe Reader / Writer
  • WiFi and basic network knowledge
• Ability to multi-task in a fast-paced environment
• Customer-oriented with good communication skills

Why you should consider this opportunity:
We offer attractive remuneration package with fringe benefits to right candidates. such as

• 5.5 days work week (Mon - Fri: 8:30am to 5:30pm, Alternate Sat: 8:30am to 1pm)
• Stable Job Environment, Non-Shift based
• Medical & Dental Coverage
• Comprehensive and structured training

Related Industry:

• School Administration System (a large scale application)
• Web based Application

Interested parties please send resume with date of available and expected salary by clicking "Apply Now".

GES is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.