Responsibilities:

• Manage and oversee the operation of Telephone Outbound Sales team in accordance with regulatory requirement,  including but not limited to review accuracy of transaction records, perform call monitoring for frontline staff etc.
• Monitor several enquiry and transaction systems to ensure smooth operation 
• Provide timely support and follow up action to sales team on customer enquiries and requests in order to enhance service standard 
• Compile various sales reports
• Assist in tasks/ projects as assigned by supervisor

Requirements:

• Degree holder or above.
• 3-4 years' banking and financial institution, experience in banking product/ credit card industry would be a definite advantage
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office
• Candidate with less experience will also be considered